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FAQ

Where do you deliver?

We partner with Aramex to deliver your Nayomi parcel right to your door step.

Do you deliver internationally?

Yes we do. Nayomi.com parcels can be delivered to any region which is serviced by Aramex, and which is not prohibited to do so by UAE law or OFAC Sanctions. Click here to see more information on this list of countries.

What are your charges for delivery?

We charge a standard, flat fee for your delivery, regardless of weight. Please see section on courier charges for your specific region and currency.

Courier Charges.

Nayomi is happy to provide a simple and easy fee structure for delivery anywhere around the Middle East or abroad.

Please see a breakdown of costs below:

 

Saudi Arabia

Delivery charge:                                    SAR 28

Cash On Delivery charge:                     SAR 22

 

United Arab Emirates

Delivery charge:                                    AED 18

Cash On Delivery charge:                     FREE

 

Zone 1- Bahrain, Kuwait, Oman

Delivery charge:                                    US$ 10

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 2- UK, Egypt, India, Lebannon

Delivery charge:                                    US$ 10

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 3- France, Germany, Belguim, Scotland, Denmark, Australia, Malaysia, Singapore, Bangladesh South Africa, Turkey etc.

Delivery charge:                                    US$ 20

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 4- Italy, Portugal, Switzerland, Spain, Sweden, Greece, United States, Canada, Philippines, China etc

Delivery charge:                                    US$ 30 

Cash On Delivery:                                 Not available. Credit Card payments only.

 

Zone 5- Norway, Ireland, Finland, New Zealand, Vietnam etc

Delivery charge:                                    US$ 40 

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 6- Brazil, Chile, Bahamas, Namibia, Kenya, Botswana, Nigeria, Tanzania, Ethiopia, Russia, Japan etc.

Delivery charge:                                    US$ 50

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 7- Fiji, Gambia, Greenland, Central African Republic etc

Delivery charge:                                    US$ 64

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 8- Mexico, Iceland, Seychelles, Madagascar, Cameroon, Angola etc

Delivery charge:                                    US$ 82

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 9- Maldives, Algeria, Chad, Congo, Comoros etc.

Delivery charge:                                    US$ 107

Cash On Delivery:                                Not available. Credit Card payments only.

 

Zone 10- Equatorial Guinea

Delivery charge:                                    US$ 133

Cash On Delivery:                                Not available. Credit Card payments only.

 

Why am I paying shipping charges?

The shipping or delivery fee is charged to delivery your items right to your door. We have selected a simple and convenient flat fee structure, regardless of weight, so you will not be asked to pay for incremental increases in weight, just a small, once off delivery cost.

How long does it take to receive my order?

Your parcel will be shipped without delay, from our depot, when all the items have been received and perfectly packaged in the beautiful Nayomi box/bag.

Delivery times vary between countries. You can see estimated delivery times here - https://www.aramex.com/

Please note that delivery times can be impacted on Customs Clearance times. This is not in our control and we will not be able to liaise with individual countries customs authorities to assist you.

Can I track my parcel?

Yes you can! Simply enter the Airwaybill number provided in your shipping confirmation email on the Aramex website https://www.aramex.com/express/track.aspx and you will be updated with the shipment status.

Still waiting for your parcel?

Please contact us at help@nayomi.com, with your order number and Aramex shipping number and we will be happy to assist you further.

Alternatively you can reach us by telephone +97143974173 or 8001244443 from KSA. You can also reach us by Whatsapp +971 56 506 9237.

I want to change my delivery address, what should I do?

Please contact our Customer Service department on this email help@nayomi.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.

Alternatively you can reach us by telephone +97143974173 or 8001244443 from KSA. You can also reach us by Whatsapp +971 56 506 9237.

I have received my parcel, but there is a problem. What should I do?

Please contact our Customer Service department on this email help@nayomi.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.

Alternatively you can reach us by telephone +97143974173 or 8001244443 from KSA. You can also reach us by Whatsapp +971 56 506 9237.

What are your charges for delivery?

  • We charge a standard flat fee of SAR/AED 28 for a delivery of an order under SAR/AED 300.
  • There is a surcharge when selecting Cash on delivery. This charge is SAR/AED 22. This is a mandatory cost from Aramex and is not a Nayomi.com cost.

Any orders greater than SAR/AED 300 or USD 100 will be shipped to you Free of Charge.

How can I shop on nayomi.com?

Simply select your items, in the desired size and quantity and click ‘Add to Cart.

Then proceed to your cart and select ‘Checkout’ where you will be asked to enter all required fields (billing, shipping etc).

Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number.

What is Click & Collect and how does it work?

Click & Collect is a convenient and complimentary service, which allows you to shop and pay for your order online, and then select your pick-up point as one of our participating stores in KSA and UAE and collect it at your convenience.

Our store will contact you when your parcel is ready to be picked up.

How do I place an order for Click & Collect?

Here is what you need to do to place a Click & Collect order:

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your basket with the 'Add to Basket' button.
  3. Choose the store you would like to collect from using the drop down list or select it on the map
  4. Enter your payment information and click the 'Continue' button.
  5. Store will call you when they have received the parcel, and will advise you to collect it at your soonest convenience.

How much does it cost?

Click & Collect is FREE from your chosen store. Your order can be collected in 4-5 business days. The store will call you when it is ready for collection.

Which store will my order go to?

When you place your order, you will be able to select a store that's convenient for you from a list of stores available. The name of your chosen store will appear in your email confirmation.

How can I pay for Click & Collect order?

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a credit card. Cash on Delivery orders are excluded from Click & Collect.

How do I create an account?

Click on the ‘Create an Account’ button and complete all required fields. You will be asked to enter an email address and unique password. On future visits, you can log into your account and view your profile, save preferred shipping addresses and even create your wishlists for later use.

When you create an account, you will also be eligible for special offers and promotions.

Must I create an account to shop on Nayomi.com?

No, you can check out as a guest. However you will only be eligible for promotions and special offers as a registered user.

Why login?

When you create an account and login, you will be able to view your previous baskets and shipping details. We will also be able to tailor make special offers for you.

Do you have stores where I can try the items on?

Nayomi has over 210 stores in 7 countries. Click here to view the store locations.

How do I change my shopping currency?

Simply go to settings, select your country of currency.

How do I change my shopping language?

Simply go to settings, select your preferred language.

Can I purchase items in bulk and resell them?

The resale of Nayomi items is prohibited; even if doing so in countries where Nayomi does not have a store. Doing so will make you subject to legal action.

How do I use a voucher or promotional code?

When you are ready to check out, enter the promotional code into the ‘Redeem Voucher' box and proceed with your check out. The voucher will be applied to all eligible items in your basket at the time of entering the code.

Can I return items purchased on Nayomi.com?

Nayomi.com are proud to offer convenient and generous returns and exchange policies to our customers.

Considering the intimate nature of our products, and all required Health and Safety laws, Nayomi.com will gladly accept the exchange or return of an item, provided that it meets with all of the following conditions:

  • the Product is not underwear;
  • the Product is returned within 7 days of the date of delivery (discounted items or products bought during sale can only be exchanged within the sale period);
  • the Product is exchanged/returned with its original receipt, which was included in the delivery. Unfortunately, bank statements will not be accepted;
  • the Product is undamaged, unopened, unused and in its original packaging, with swing tags;
  • if the Product was purchased as part of a special multi-buy offer, all of the Products purchased as part of the multi-buy must be returned at the same time.

Refunds will be made by the original mode of payment or to your bank account, in case you paid cash on delivery. We do not refund delivery charges except where the Product is defective or is not the Product you ordered.

Please contact our customer service team by phone or email to arrange for a return by post or courier.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

How do I return items?

Please contact our Customer Service department before returning a parcel by post or courier. We can be reached on any of the following channels:

  • Phone +971 4 3974173/ 8001244443 ( KSA only )
  • Whatsapp +971 56 506 9237
  • Email help@nayomi.com

You need to send your items via courier to our KSA or UAE warehouses, which is located at:

KSA Warehouse

Kamal Osman Jamjoom Group LLC

King Faisal Road

Second Road on Right After “Alnorus petrol station”

Al Wadi, Jeddah 22518, Saudi Arabia

Warehouse #25 – in Front of Farha international

21°19'15.48"N - 39°10'33.30"E

PO Box 41168, Jeddah, Kingdom of Saudi Arabia

Tel: +966 12 2903703

 

UAE Distribution Centre

Kamal Osman Jamjoom Group LLC

Dubai Investment Park – 2

Al Qasimi St

983668,197014 - in front of Firmac Industries

PO Box 27844, Dubai

United Arab Emirates

Tel: 04 8829907

Will I get a refund for items purchased on Nayomi.com when I return them to a Nayomi store?

If you take your items to a Nayomi store you can exchange your items only. You will not be refunded for your items in our stores.

Will I get a refund for items purchased on Nayomi.com?

Yes. If your items are returned to us via courier to our KSA warehouse or UAE warehouse, our Quality team will check your items before a refund is processed into your bank account. Unfortunately, delivery charges cannot be refunded. We will only refund delivery charges when the Product is defective or is not the Product you ordered.

Is the delivery cost refunded when I return an item?

We are happy to refund the delivery cost of the item if a mistake had been made by our team, such as incorrect item and size sent, damaged product etc.

Unfortunately, delivery costs cannot be refunded if the receiver no longer wants the item.

How can I pay for my purchase on Nayomi.com?

Nayomi.com offers fast, convenient and secure payment options for customers to select from.

Credit or Debit Card payments made with a Visa and Mastercard debit/credit cards are accepted.

Your payment details will be provided directly to our payment provider via a secure connection. You must retain a copy of your transaction records and please read our Terms of Sale, Terms of Use and Privacy Policy. 

Payment in the following currencies are welcomed:

  • SAR- Saudi Riyal
  • AED- UAE Dirham
  • USD- US Dollars

In addition to card payment, Nayomi.com also offers customers a Cash on Delivery payment option for UAE and KSA. This allows you to settle the invoice once the items are delivered to your home.

Please note there may be a surcharge applicable when this delivery option is selected. This surcharge, if applicable, will be clearly detailed in your Order Confirmation. Please read our Terms of Sale to find out more, or simply contact our dedicated and efficient customer service for further assistance.

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